Talk to a Real Person at Prime Stays USA
One-hour response window during US working hours. A guaranteed reply by the next working day if you contact us overnight.
Contact Us
Fast, Reliable Responses for Every Guest and Owner Inquiry
Most short-let enquiries we receive begin with someone who has been let down by another operator. They have a property that is not performing, a holiday that did not match its photos, a corporate booking that fell through, or a relocation timeline that has slipped and left them without accommodation. We do not need you to fit a perfect enquiry template to get back to you. Send us the situation and we will respond.
Our response time commitment is genuinely operational. During US working hours (Monday to Friday, 9:00 a.m. to 6:00 p.m. Eastern Time), we reply to all enquiries within one hour. Enquiries received outside that window receive a response by 10:00 a.m. Eastern Time on the next working day.
Emergency operational issues from existing guests and owners go through a separate 24-hour channel that is monitored every day of the year, including public holidays. The response window is one of the things we measure ourselves on, not just a marketing line.
Contact Information
Opening Hours:
Monday to Friday, 9:00 to 18:00 Eastern Time
Note:
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During Working Hours: Within 1 hour
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Outside Working Hours: By 10:00 AM Eastern Time on the next working day
We track every enquiry and reply against our published response window. If we miss the window on your enquiry, please reply to the same thread with REMINDER in the subject line, and you will receive a personal response from the founder within four hours. This is not a complaints process; it is part of how we keep our standards honest.
Enquiry Path
If You Are a Property Owner
We will respond with two or three discovery questions and a suggested call slot
Written income forecast and management proposal within five working days of the walk-through
We will respond with property options matched to your dates and group
Direct payment by card or bank transfer, or through any major booking platform
Free thirty-minute strategy call to understand your property, location, and goals
Property walk-through scheduled within one to two weeks where feasible
Honest neighbourhood guidance based on your priorities, not the obvious upsell
Twenty-four hour guest support throughout the stay
Property walk-through scheduled within one to two weeks where feasible
Contracts run on a rolling basis with thirty-day notice after the first ninety days
Provisional hold on a preferred property while you confirm the booking
Damage protection and security deposit administration handled in writing
FAQ's