Our Mission
We exist to make short-let ownership in Florida as hands-free as a long-term tenancy, and as profitable as the listing's ceiling will allow. That mission is measured against two numbers: the revenue we add over what your property would have earned without us, and the percentage of clients still with us a year after they sign. The first is the case we make to new owners; the second is the case our existing owners make for us.
About Us
From the UK to Florida: Nine Years of Expertise Delivering Localized, Owner-Focused Short-Let Management
Prime Stays USA did not begin in Florida. It began in the United Kingdom nine years ago, with a single rental property, a single set of keys, and a founder who refused to outsource guest communication because the local agencies were losing reviews faster than they could write them. That property became two, then five, then fifteen, and by the time we crossed fifty-five UK units, we had a problem worth solving for other owners: a documented operating manual, a tested support rota, and a maintenance contractor list that survived weekends and Christmas Day.
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The decision to expand into the United States was not a leap. Our owner base had quietly begun acquiring properties in Florida, and they asked us, almost as a favour at first, whether we would run their American assets the way we had run their UK ones. The answer required a year of preparation: a Florida-based operations lead, vetted cleaning and maintenance partners across Miami, Orlando, and Tampa, channel manager reconfiguration through Hostaway for US tax and licensing logic, and a guest support roster that genuinely covered every time zone our calendar would reach.
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What we will not do is pretend that the United States and the United Kingdom are the same market. Florida has its own licensing regime, its own seasonal rhythms, its own guest expectations around air-conditioning, beach access, and pool maintenance. We bring nine years of operational discipline and zero years of pretending we already knew the local quirks. Our Florida team learns the streets, the inspectors, the cleaning crews, and the customers. The owner gets the best of both: a tested system, run by people who live in the city the property sits in.
Why Choose Us
Nine years of refined operating procedures, written down and version-controlled
A team that has handled five-star reviews and one-star recoveries on every channel
Direct relationships with Hostaway support, Airbnb support and Vrbo partner desks
Documented case studies from comparable UK properties for benchmarking
A culture that treats every guest message inside one hour as a non-negotiable
Quarterly business reviews with the owner, not just a monthly invoice
FAQ's
